1. INTRODUCTION
JuanderGear (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our website and services, including account registration, equipment rentals, payments, and related transactions.
By accessing or using our website, you agree to the terms of this Privacy Policy.
2. INFORMATION WE COLLECT
We collect information necessary to provide a smooth and secure rental experience.
- Personal InformationWhen you create an account or make a booking, we may collect:
- Full name
- Email address
- Contact number
- Delivery address
- Valid identification
- Account Information
- Login credentials
- Booking history and preferences
- Payment Information
- Payment details (processed securely through third-party providers)
- Transaction records, including rental fees and security deposits
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Usage Data
- Website activity (pages visited, time spent, actions taken)
- Device and browser information
- IP address
3. HOW WE USE YOUR INFORMATION
We use your information to:
- Create and manage your account
- Process bookings, payments, and refunds (including security deposits)
- Confirm rental availability and reservations
- Communicate important updates (booking confirmations, reminders, issues)
- Improve our website, services, and user experience
- Prevent fraud and ensure secure transactions
- Comply with legal and regulatory requirements
4. PAYMENTS AND SECURITY DEPOSITS
Payments and deposits are processed through secure third-party payment providers. Your information is used to:
- Complete transactions
- Hold and release refundable security deposits
- Process refunds in accordance with our rental terms
5. SHARING OF INFORMATION
We do not sell or rent your personal data.
We may share your information only with:
- Payment processors to complete transactions
- Service providers (e.g., hosting, analytics) to operate the website
- Legal authorities if required by law or to protect our rights
All third parties are required to handle your data securely and only for necessary purposes.
6. DATA STORAGE AND SECURITY
We implement appropriate technical and organizational measures to protect your data, including:
- Secure servers and encrypted connections (SSL)
- Restricted access to sensitive information
- Regular monitoring for potential vulnerabilities
While we strive to protect your data, no system is completely secure. Use the platform at your own discretion.
7. DATA RETENTION
We retain your information only as long as necessary to:
- Fulfill bookings and transactions
- Maintain legal and financial records
- Resolve disputes and enforce agreements
You may request deletion of your account, subject to legal obligations.
8. YOUR RIGHTS
You have the right to:
- Access the personal data we hold about you
- Request corrections to inaccurate information
- Request deletion of your data (where applicable)
- Opt out of marketing communications
To exercise these rights, contact us using the details below.
9. COOKIES AND TRACKING
Our website uses cookies to:
- Improve functionality and user experience
- Remember preferences and login sessions
- Analyze website performance
You may disable cookies through your browser settings, but some features may not function properly.
10. THIRD-PARTY LINKS
Our website may contain links to third-party platforms. We are not responsible for their privacy practices. Please review their policies separately.
11. UPDATES TO THIS POLICY
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the website means you accept the updated policy.
12. CONTACT US
If you have questions or concerns about this Privacy Policy, you may contact us at:
JuanderGear Camera & Drone Rental
Email: juandergear@gmail.com
Phone: +63 952 459 3734